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Making the most out of council websites?

by on 19 September, 2012

Knitted computer


An interesting article about how some councils are using customer profiling and journey shaping on their websites.

Photo Credit: Katemonkey


One Comment
  1. stevenmrose permalink

    I have had a chat with a Mark Nicholson from GovDelivery who promotes either this tool or one similar. I think it would be worth remembering this in future conversations with services about Channel Shift and web design with the customer in mind.

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