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“but what about the customer?….” using customer insight to change how we deliver public services

by on 5 October, 2012

Society for Location Analysis Customer Knowledge Presentation

Steve Rose now Head of Strategic Research with Birmingham City Council explains the work of the Customer Knowledge Team to the Society for Location Analysis back in October 2010. Click the slide to view the presentation or follow the link below.

http://www.thesla.org/archivedevents2010/steverose.pdf

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From → Customer Insight

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