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Masterclass round up: improving councils’ online presence

by on 5 December, 2012

An online panel article from The Guardian, with council officers’ views on online communications.

Example quotes below:

“A Twitter account that responds to public demand and provides information and answers that people actually appreciate is an effective account.”

Geoff Coleman, BCC

“Experience shows that if you go back in 24-hours and respond – even if it’s ‘thanks, I’ll find out and let you know’ it’s okay. People don’t expect War and Peace in minutes, they just want to be acknowledged.”

Dan Slee, Walsall

The live panel is taking place today from 12-2pm.

This post is not an endorsement by BCC of any views expressed by the panel members or anyone who comments on the panel.

From → Customer Insight

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